Routine call are sent before 2:00 p.m.
The call is written in duplicate in morning and handed over to sister-in-charge, with carbon paper between the original and the copy.
It is checked whether call has been noted and attended within 24 hours.
If patient has been seen by multiple units in same department, call is sent to the unit which has seen the patient first.
Once the patient is seen, all investigations/references/treatment recommended are done.
A call for reassessment is sent once all requirements for fitness have been fulfilled.
Semi urgent calls
Call can be sent at any time, stating the reason for urgency of the call.
It is checked if it is attended within 2 hours.
Emergency calls may be sent at any time, stating the reason for urgency of the call.
It is seen if it is attended immediately.
It is checked whether the patient has been seen by the particular department previously.
If yes, call is sent to the respective unit.
If not, call is sent to OPD/emergency unit of that day.
An intraoperative consent is obtained from the patient’s relative after explaining the need and results of additional/changed procedure.
It is checked if special orders and notes are signed and attached.
It is checked if any special instructions have been given regarding patient’s care.